Terms of Service

Last updated: June 5, 2026

Notice: These Terms apply to both RoofMetric and Gutter IQ, two applications operated by The Elite Company from Texas, United States. References to "the Service," "we," "us," or "our" mean those applications and the company. References to "you" mean the individual or entity accepting these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

The Service is a software platform for roofing and gutter contractors that includes, without limitation, satellite-based and manual roof measurement, AI-assisted detection, customer relationship management, estimate and invoice generation, electronic signatures, document storage, lead distribution, and integrations with third-party services such as Google, Microsoft, and Stripe. Features may be added, modified, or removed at any time.

3. Account Registration

You must be at least 18 years old and able to enter into a binding contract.
You must provide accurate, complete, and current information.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You must notify us immediately of any unauthorized access.

4. Subscriptions, Trials, and Payment

The Service is offered on subscription tiers (e.g., Free Trial, Solo, Pro, Flagship). Pricing is shown on our pricing page and is subject to change with notice.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
Payments are processed by Stripe. You authorize us to charge your designated payment method on each renewal.
Fees are non-refundable except as required by law or as expressly stated. You may cancel at any time; you retain access through the end of the current billing period.
If a payment fails, we may suspend or terminate your access until payment is resolved.

5. Lead Network

The Service includes a Lead Network where homeowner-submitted requests are distributed to opted-in contractors:

Each claimed lead is subject to a per-claim fee (the "Lead Fee"), which is charged to your payment method on file at the moment of claim.
Lead Fees are non-refundable except where (a) the lead was a duplicate already shown to you, (b) the homeowner contact information provided proves to be fabricated, or (c) we determine in our sole discretion that a refund is warranted.
We do not guarantee the quality, accuracy, or commercial viability of any lead. Homeowners self-report the information they submit and we do not independently verify it.
We are not a party to any agreement that may form between you and a homeowner. You are responsible for all aspects of the contractor–customer relationship, including pricing, scope of work, contracts, performance, and warranty.

6. Roof Measurements and Estimates

Roof measurements and estimates produced by the Service are derived from third-party satellite imagery, LiDAR data, AI-assisted detection, and information you provide. While we strive for accuracy:

Measurements are estimates, not surveys, and may differ from on-site measurement.
You are responsible for verifying all measurements before ordering materials, signing contracts, or filing insurance claims.
We are not liable for errors arising from third-party data accuracy or availability.

7. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law
Send unsolicited marketing emails or spam through email integrations
Misrepresent your identity or impersonate any person or entity
Upload malicious code, viruses, or content that infringes intellectual property
Reverse-engineer, decompile, or attempt to extract source code from the Service
Resell, sublicense, or commercially exploit the Service without our written consent
Scrape, crawl, or harvest data from the Service in bulk
Submit fraudulent leads or attempt to abuse the Lead Network

8. Your Content

You retain ownership of the content you create or upload (customer data, estimates, photos, documents). You grant us a worldwide, royalty-free license to host, store, transmit, and process your content solely for the purpose of providing the Service. We will not sell your content or use it for advertising. We may use aggregated, de-identified data to improve the Service.

9. Intellectual Property

The Service, including all software, designs, logos ("RoofMetric," "Gutter IQ," "The Elite Company" and associated marks), and content we provide, is owned by us or our licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription.

10. Third-Party Services

The Service integrates with third-party services (Google, Microsoft, Stripe, Anthropic, Replicate, and others). Your use of those services is governed by their own terms. We are not responsible for third-party service outages, changes, or policy violations.

11. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or that measurements, estimates, or lead information will be accurate or sufficient for any particular use.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall The Elite Company, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from or related to your use of the Service. Our total liability for any claim arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the claim or (b) one hundred U.S. dollars ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless The Elite Company and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy; (d) your relationship with any customer obtained through the Service.

14. Termination

You may cancel your subscription at any time from the billing settings or by emailing us. We may suspend or terminate your access if you violate these Terms, fail to pay, or engage in fraud or abuse. Upon termination, your right to access the Service ceases immediately; we will retain your data for up to 90 days for restoration purposes, then delete it (except as required by law).

15. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or the Service that is not subject to arbitration (see Section 16) shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

16. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or related to these Terms or the Service shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Texas, by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: you and we agree that disputes will be resolved on an individual basis, not as a class, consolidated, or representative action.

Exception: either party may seek injunctive relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17. Changes to the Service or Terms

We may modify the Service or these Terms at any time. If we make material changes to these Terms, we will notify you by email or by a prominent notice in the app at least 14 days before the changes take effect, and will require you to acknowledge the updated Terms on next sign-in. Continued use after the effective date constitutes acceptance.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely matches the intent of the original.

19. Entire Agreement

These Terms, together with the Privacy Policy and any plan-specific or feature-specific terms, constitute the entire agreement between you and us regarding the Service, and supersede all prior agreements.

20. Contact

The Elite Company
Email: support@theelitecompany.com
State of organization: Texas, United States